Help is on the way!

Need some help? We know it can be frustrating when something stops working, or you reach a road block. Don't worry, we're here to help. Check out the support options below.

Support for Portainer customers

If you're a current Professional, Scale or Enterprise Portainer Customer and you need support, please submit the form and we will respond as soon as we can.

Please note that Support requests from free users, Home & Student and Starter customers will not be responded to. Review the community support options at the top of this page.

Need enterprise support?

When containers run your business, downtime isn’t an option. Portainer Enterprise Support gives you direct access to the people who know Portainer best, our engineers. No call centers, no runarounds, just clear answers when you need them most.

Priority response times

Priority response times that match enterprise needs. Clear escalation paths for critical issues. 24x7 coverage options for business-critical environments

Direct access to experts

Speak directly with Portainer engineers who know the product inside-out. Get practical, no-nonsense answers without being passed through layers of generic helpdesk.

Tailored to your environment

Support for your specific infrastructure (cloud, datacenter, or edge). Guidance aligned with your operational requirements, security policies, and compliance standards.

Interested in our Enterprise Support option?

Review our Pricing and select the tier that suits your organization best.